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Booking your dream vacation is easy! You can explore itineraries and book directly through our secure website 24/7. Alternatively, our friendly cruise specialists are ready to assist you over the phone at +1-305-555-2000 during business hours. If you prefer personalized service, you can also book through any certified travel agent who partners with Atlantic Cruise Lines.

We offer flexible payment options. We gladly accept major credit cards including Visa, MasterCard, and American Express. Debit cards associated with these brands are also welcome. For larger payments or specific arrangements, bank transfers can be coordinated. Depending on the timing and fare type, convenient payment plans may be available – please inquire when booking or check your booking details online.

Our cancellation policies are designed to be fair while accounting for booking commitments. The specific terms, including potential fees or refund amounts, depend significantly on the type of fare purchased (e.g., non-refundable vs. flexible) and how far in advance the cancellation occurs relative to the sailing date. We strongly advise reviewing the detailed Terms & Conditions provided during booking. You can also access the specific policy for your reservation via the Guest Portal or by contacting our support team directly for clarification.

Absolutely! We strive to accommodate special requests whenever possible, including dietary needs (vegetarian, gluten-free, allergies), room preferences (e.g., near elevators), celebrations (birthdays, anniversaries), or accessibility requirements. Please mention any special requests at the time of booking or add them via the Guest Portal well in advance of your sailing date so we can make the necessary arrangements. While we cannot guarantee every request, we will do our utmost to enhance your cruise experience.

Travel document requirements are crucial and depend heavily on your citizenship and the cruise itinerary's destinations. For most international cruises departing from or visiting the USA, a valid passport is mandatory and should be valid for at least six months beyond your return date. Certain destinations may also require visas. U.S. citizens on some closed-loop cruises (starting and ending in the same U.S. port) might be able to use alternative documents, but a passport is always the most recommended and reliable option. Always verify the specific requirements for your itinerary well in advance through official government sources or our pre-cruise documentation.

Packing depends on your destination, cruise length, and personal style! Essentials include comfortable daywear, swimwear for pools and beaches, and something a bit dressier for evening dining or special events (some nights might be designated 'formal' or 'smart casual'). Don't forget essential medications (in original packaging with prescriptions if needed), toiletries, sunscreen, a hat, sunglasses, comfortable walking shoes for shore excursions, and any necessary travel documents. Consider chargers for electronics and perhaps a good book! Check our detailed online packing guide tailored to different destinations for more specific tips.

While not mandatory, we strongly and highly recommend purchasing comprehensive travel insurance. Unexpected events can disrupt travel plans. Good travel insurance typically covers trip cancellation or interruption (due to illness, weather, etc.), medical emergencies (including medical evacuation, which can be extremely costly at sea), lost or delayed luggage, and travel delays. Having this protection provides peace of mind, ensuring you're covered financially if unforeseen circumstances arise before or during your vacation. Compare policies to ensure adequate coverage for your needs.

Online check-in is a crucial step to expedite your boarding process. It typically becomes available several weeks before your sailing date via our Guest Portal. During online check-in, you'll verify personal details, provide emergency contact information, upload a security photo, agree to the cruise contract, and print your boarding pass and luggage tags. Completing this in advance saves significant time at the cruise terminal, allowing you to start enjoying your vacation sooner! We'll notify you by email when online check-in opens for your cruise.

Prepare for a culinary journey! Our ships boast diverse dining experiences included in your fare, such as elegant main dining rooms with rotating menus, extensive casual buffets offering global cuisines, and convenient poolside grills or cafes. For a special treat, we also offer specialty restaurants focusing on specific cuisines like steakhouse, Italian, or Asian fusion (these typically incur an additional cover charge or à la carte pricing). Room service is often available as well, sometimes with complimentary options. Details vary by ship.

Yes, Wi-Fi connectivity is available throughout our ships via satellite. Various internet packages can be purchased onboard or pre-booked at a discount, ranging from basic social media access to full streaming capabilities. It's important to note that satellite internet speeds at sea can be slower and less consistent than land-based connections, and may be affected by the ship's location and weather. While suitable for emails, social media, and light browsing, high-bandwidth activities like streaming HD video might be challenging at times.

Your cruise fare includes a wide array of activities and entertainment! Enjoy access to swimming pools, hot tubs, state-of-the-art fitness centers, live music performances, Broadway-style production shows in the main theater, comedy clubs, deck parties, trivia contests, guest lectures, and more. Most daily activities listed in the onboard program are complimentary. Activities like spa treatments, casino gaming, bingo, certain fitness classes, and shore excursions typically carry additional costs.

Booking shore excursions is simple and recommended to secure your spot, especially for popular tours. After confirming your cruise booking, you can browse and reserve excursions through the Atlantic Cruise Lines Guest Portal online. This allows you to review options, descriptions, activity levels, and prices at your leisure. Alternatively, you can visit the dedicated Shore Excursions desk once you are onboard the ship to book available tours, though popular options might sell out quickly.

Absolutely! While we offer a variety of curated shore excursions, you are always welcome to explore ports independently. Research your destinations in advance to plan your activities, transportation, and sights. Just be mindful of the ship's departure time – when exploring independently, it is your responsibility to return to the ship well before it sails. Excursions booked through Atlantic Cruise Lines guarantee the ship will wait if the tour is delayed.

Occasionally, shore excursions may need to be cancelled due to insufficient participation, adverse weather conditions, or other unforeseen circumstances by either Atlantic Cruise Lines or the local tour operator. If this occurs, you will be notified as soon as possible, typically onboard. In such cases where the cancellation is initiated by us or the operator, you will receive a full refund for the excursion credited to your onboard account or original payment method.

Yes, we are committed to making cruising accessible. Our modern ships feature accessible routes, public restrooms, and designated seating areas in theaters and dining rooms. We offer a limited number of specially designed accessible staterooms with features like wider doorways, roll-in showers, grab bars, and turning space. It is crucial to inform us of any specific accessibility needs (e.g., mobility, hearing, visual impairments) at the time of booking so we can ensure appropriate accommodation and provide detailed information about the ship's features.

Yes, guests are generally permitted to bring their own standard-size wheelchairs and mobility scooters onboard for personal use. Please inform us in advance about the type and dimensions of your device to ensure it meets safety requirements and can be accommodated. Note that scooters and wheelchairs typically need to be stored within your stateroom when not in use. While ships are accessible, some areas or certain shore excursions (especially those involving tenders or rugged terrain) may have limitations.

We can arrange for wheelchair assistance for embarkation and disembarkation at the pier upon request (please notify us in advance). Onboard, our crew is trained to assist guests, but they cannot provide personal care or one-on-one assistance for extended periods. If you require ongoing personal assistance with daily activities, mobility, or medical needs, you should travel with a companion who can provide the necessary support. Please contact our Access Department for detailed information on the types of assistance we can facilitate.